From the Desk of Mike Anderson

Capture Rate: Is Your Shop Tracking the Single Most Important KPI?

Mike Anderson explains why -- and how -- shops should closely monitor their capture rate as they compete for fewer potential customers.

Mike Anderson

Are You Helping Customers See the Upsides of Paying Out of Pocket?

Mike Anderson says collision repairers should be careful not to scare off customers who might prefer to avoid filing a claim.

Mike Anderson

Too Many Shops Overlooking True Cost of Parts Returns

Mike Anderson says parts returns are the largest variable cost in repairs, but often aren't managed. This should not be the case.

Mike Anderson

10 Things I’d Like to See in 2025 in the Collision Repair Industry

Mike Anderson put together his annual wish list of what he wants to happen next year to improve the industry for everyone.

Mike Anderson

Collision Repairer Shares Why His Shop is No Longer Negotiating with Insurers

A manager at a Chicago-based shop told Mike Anderson why his facility has shifted to billing customers directly for repairs.

Mike Anderson

Become One of Your Parts Vendors’ Best Customers by Understanding Their Perspective

Mike Anderson shares what parts managers have told him they look for in a good collision repair shop customer.

Mike Anderson

Collision Repairers Looking for More than Just Parts Discounts, Find Multiple Systems a Time-Suck

Mike Anderson says collision repair shops are just as frustrated as vendors at having to use multiple platforms to place orders.

Mike Anderson

Shops’ Needs from OEM Parts Wholesalers Go Beyond Prices, Discounts

Mike Anderson says when collision repairers look for a best-in-class OEM wholesale parts vendor, it's not just about the invoice.

Mike Anderson

Shops, Insurers, OEM Parts Wholesalers Need to Understand Each Other’s Perspectives

Mike Anderson of Collision Advice is giving a voice to one industry stakeholder often overlooked: wholesale parts distributors.

Mike Anderson

More on Measuring Your Shop’s Performance Based on Gross Sales Per Body Tech

Mike Anderson responds to readers' comments on his previous column on using this particular metric to track results.

Mike Anderson

Shop & Product Showcase

Read testimonials from real collision repair shops about the tools and technologies they use to get the job done.

Read Now

Capture Rate: Is Your Shop Tracking the Single Most Important KPI?

Are You Helping Customers See the Upsides of Paying Out of Pocket?

Too Many Shops Overlooking True Cost of Parts Returns

10 Things I’d Like to See in 2025 in the Collision Repair Industry

Collision Repairer Shares Why His Shop is No Longer Negotiating with Insurers

Become One of Your Parts Vendors’ Best Customers by Understanding Their Perspective

Collision Repairers Looking for More than Just Parts Discounts, Find Multiple Systems a Time-Suck

Shops’ Needs from OEM Parts Wholesalers Go Beyond Prices, Discounts

Shops, Insurers, OEM Parts Wholesalers Need to Understand Each Other’s Perspectives

More on Measuring Your Shop’s Performance Based on Gross Sales Per Body Tech

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Current Digital Issue: May 2025

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